How can we help?
General
- Avi
- Mkv
- Mpeg
- Mpg
- Mpeg4
- Mp4
- M4v
- Mxf
- Mov
- aac
- m4a
- mp3
- Ogg
- VOB
- wav
The file size doesn’t matter as long as you have enough bandwidth to upload it.
The higher the original video’s resolution (8K, 4K, 1080p, 720p, etc…), the better the video will be displayed on the platform.
It is not possible to improve the original video’s quality. Example: If you upload a 720p video, its highest quality will be 720p on the platform. It’s not possible to turn it into a 1080p or 4K video.
Clients can define which pieces of content will be free and which will be paid. The platform allows you to have a premium-priced collection as part of a free channel but not a free collection inside a paid channel.
It is possible to stream to YT and FH simultaneously, but it is NOT possible to stream from YT to FH. In other words, it sends the signal simultaneously to the 2 platforms from where it is being generated. Another option is to use a re-stream service, sending it first to FH and then resending it to YT, but in a very manual way.
It is possible to display text in the video (overlay or PiP)
Yes, every video has an embed code, which you can copy and paste to your website and any other supported place.
Yes. With FanHero you are allowed to create your playlist, which will appear in the sequence you order.
It’s up to you. The only limit you have is a maximum size of 5GB.
You can replace an existing video at your convenience while keeping all the analytics from this video.
Sales
Live Streaming Profiles and Bitrates
For live streaming, the following profiles and bitrates are available:
- 288p – 400kbps
- 432p – 1200kbps
- 540p – 2000kbps
- 720p – 3500kbps
- 1080p – 6500kbps
The resolution of the video stream determines the profile used and the bitrate required for smooth streaming. The 288p profile is typically used for lower-quality video streams, such as in situations with limited bandwidth. The 1080p profile is used for high-quality streams with high-resolution content.
It’s important to note that the bitrates listed above are only general guidelines, and the actual bitrate required for live streaming can vary depending on the complexity of the content, frame rate, and other factors. However, it’s recommended to use the suggested bitrates as a starting point.
On-Demand Profiles and Bitrates
For on-demand video content, the following profiles and bitrates are available:
- 240p – 300kbps
- 360p – 600kbps
- 432p – 900kbps
- 720p – 2500kbps
- 1080p – 5000kbps
The resolution of the video determines the profile used and the bitrate required for smooth playback. The 240p profile is typically used for lower-quality video content, while the 1080p profile is used for high-quality, high-resolution content.
As with live streaming, the actual bitrate required for on-demand video content can vary depending on the complexity of the content, frame rate, and other factors. However, the suggested bitrates listed above can be used as a starting point.
Conclusion
In conclusion, the available profiles and bitrates for live streaming and on-demand video content on the video technology cloud provide a range of options for content providers to optimize the quality of their video content. The profiles’ bitrates can very up to 25%. Choosing the right profile and bitrate depends on the resolution and complexity of the content, as well as the available bandwidth and platform used for streaming. By taking advantage of these options, content providers can deliver high-quality video content to their audiences while optimizing their bandwidth and storage resources.
Yes, you can use an existing Google account to register a new account on our web interface. Facebook and Apple account creation and login are only available via the App.
You have access to all your data, and you own it. Data can be accessed and downloaded at any time using the FanHero Portal Application, or by sending a request to FanHero.
Yes, but this is something that we need to customize for every client. Currently, we will need to understand the scope requirements of the registration to properly customize it. Not all fields are customizable, so please check with us if you have specific questions.
As a FanHero White Label Application Client, your application will reside on a hybrid virtual cloud. This is done to optimize performance, management, maintenance, scalability, and cost. However, inside the FanHero ecosystem, your application will behave similarly to that of a virtual dedicated instance.
Yes. On a case-by-case basis, FanHero can enable access to its APIs for the purposes of registering or synchronizing user access with a third-party database. Clients are responsible for the integration associated with the FanHero API.
FanHero currently has integrations with over 120 payment gateway providers around the world.
FanHero is always adding new payment gateway providers to the existing list of payment gateway integrations. If you have a specific payment gateway provider you work with, please check with us to see if the integration already exists.
FanHero subscribers enjoy the highest standard for data security and compliance. FanHero’s systems are periodically audited and scanned for security breaches. FanHero operates with Level 1 PCI-DSS providers to keep your data secure at all times.
We work with the best security protocols: Firewall, PCI, ARP, DDoS attack.
FanHero charges a very low transaction fee when compared to other platforms. FanHero currently charges a 2 (two) percent transaction fee.
Yes. The geofencing functionality allows you to block users from a specific country from viewing certain content.
After the live stream is finished, that content is made available for a Portal administrator to convert to VOD content. This functionality is available via the FanHero Portal.
Our search functionality currently is done by the content name or file name. FanHero has the ability to group the available content by “Collections” and “Taxonomy” (tags).
The average time to go-live with the web application is somewhere around 72 hours. For the mobile apps, the average time it takes on Apple store and Google Play is between 45 to 65 days.
Some aspects of the FanHero Platform are highly customizable such as the look and feel, branding, and navigation. FanHero also has an API available to our clients; however, we developed FanHero to be as close to a turnkey solution as possible, and for that reason, platform customization currently has some limitations. Please contact us to share the scope of your project so we can help you.
FanHero uses three main classification types for the purposes of organizing content:
1. Channels
2. Infinite Collections or Categories
3. TagsÂ
Every FanHero service or product is sold in US dollars.
The monthly fees are charged based on the number of Monthly Registered Users and Monthly Subscribers on the platform.
A Registered User is an End User who registers on the platform in order to watch free or exclusive content at least one time within the monthly calendar period.
A Subscriber is an End User who signs up for paid content whether is a pay-per-view or VOD in order to watch premium content at least one time within the monthly calendar period.
The average infrastructure costs will always depend on the platform usage considering GB of consumption from data transfer, storage, and the number of active digital channels. After gathering all the mentioned usage data, you will come up with a ballpark of the platform’s monthly maintenance cost.
A Monthly Active User (MAU) is an End User that accesses the platform at least one time within the monthly calendar period. Monthly Active Users consume, on average, between 1 GB and 2 GB per month, most tend to stay within 1 GB per month. However, there are many factors that can impact data consumption and it severely varies on a client-to-client basis. Some of the key factors that impact data consumption and bandwidth costs include video duration, video quality, user’s internet connection and speed, number and adherence of users throughout the live and pre-recorded content.
Calculation sample:
2 Videos Per Week – 20 Minutes each
2 (number of videos) x 4 (number of weeks) x 20 minutes = 160 minutes
1 Livestream Per Week – 20 Minutes
1 (Livestream) x 4 (number of weeks) x 20 minutes = 80 minutes
Total video & livestream minutes watched = 240 minutes = 4 hours
1,000 Monthly Active Users
20% of users will consume 100% of the content
1,000 MAU’s x 0.20 (20% consumption rate) x 4 hours = 800 Hours of Video Watched.
800 hours x 1.03 GB/hour = 824 GB.*
824 GB/1000 Monthly Active Users = 0.824 GB/MAU/Month
*1.03 GB/hour accounts for standard definitionÂ
Permission Levels
Is it possible to have multiple influencers/users uploading content to the same channel?
Yes, the platform allows you to have different types of users registered on the system. Depending on the permission level that you grant to some specific users they can upload content to the same channel on a regular basis.
Broadcasting Feature
Is it possible to start broadcasting a pre-recorded video on FanHero?
Yes, FanHero allows clients to schedule live streaming, and instead of capturing the images directly from a camera, the client can choose to broadcast a video from the VOD gallery.
Live Interaction Features
How can my users interact and engage in real-time with me and my team during a live stream session?
FanHero offers a series of features that allows you to connect and interact in real-time with your customers or visitors. You can consistently increase engagement and interactivity levels by using FanHero’s live chat, live polls, push notifications, and news feed during a live session.
How can I monetize with FanHero?
FanHero is incredibly adaptable to different business models. The most common way to monetize is using the B2C (Business to Consumer) model, which consists of distributing and selling content directly to end users. The client can monetize by creating their own products, plans, or combo packages by choosing to monetize with pay-per-view, monthly subscriptions, memberships, one-time purchases, or even collect donations.
Clients can also choose to use the marketplace business model, which consists of a B2B sales structure. FanHero allows clients to create, configure and customize channels as they dedicate those channels to their business partners (B2B customers). After the channels are ready, B2B customers can have full autonomy on their new channels, being able to upload, edit and monetize their own content on a regular basis. Revenue share can also be applied in this case so our clients can profit on their customer’s monetization.
Pre-Sale Questions
You can start your account by choosing the standard offer and receiving the web version. Further on, when you see the opportunity, you can upgrade and add the mobile apps as you go.
You just need to sign the contract. After that, it’s just a matter of clicking a few buttons on the platform.
- The investment you will make on the end user side is per user per month.
- A user can be considered a “Registered User” (it will be required for the user to register with login and password).
- It will be charged from 0.05 per user per month. A user can also be considered a “Subscriber” when the end user do their first purchase on the platform. It will be charged from 0.50 per subscriber per month.
- It doesn’t matter if the users are watching simultaneously or not, the registered users fees and the subscribers fees are going to work the same way, as mentioned above, and will be applied on a monthly basis.
We offer several types of resolution. You can start off using the standard resolution which is 720p and you can choose up to “Ultra HD” which is beyond 1080p. You can choose it according to your needs.
Payment
- Invalid name. Please check your name.
- Incorrect card information
- The purchase amount exceeds the limit available on your card.
- Authentication error. Please contact your bank.
- VPN usage during the purchase
Can't find the answer you were looking for?
Send us a message with more information
and our team will get back to you.
Your Privacy Matters FanHero handles your data in accordance with our Privacy Policy and Legal Guidelines.Â
Whether you're a creator, fan, or just curious, this guide will help you navigate the basics. You'll
find easy instructions, tips, and resources to get started. Dive in and enjoy FanHero!
- Video
- Go Live
- Manage Content
- People
- Sales
- Analytics
- Marketing
- Settings and Members
Video
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
Video content refers to the media content that is delivered and streamed to users through the platform.
Administrators have the ability to manage and organize video content within the platform: they can
upload, edit, categorize, and remove content from the application
Overview
Video content refers to the media content that is delivered and streamed to users through the platform. Administrators have the ability to manage and organize video content within the platform: they can upload, edit, categorize, and remove content from the application
Playlist
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
A video playlist is a collection of videos that are grouped together based on a specific theme or topic. It
allows users to watch a series of videos in a pre-determined order or browse through a list of related
videos conveniently.
By arranging videos in a playlist, you can ensure a smooth transition from one video to the next. Viewers
don't need to manually search for and select the next video, as the playlist takes care of the sequencing,
providing a continuous and uninterrupted viewing experience.
Overview
A video playlist is a collection of videos that are grouped together based on a specific theme or topic. It allows users to watch a series of videos in a pre-determined order or browse through a list of related videos conveniently.
By arranging videos in a playlist, you can ensure a smooth transition from one video to the next. Viewers don't need to manually search for and select the next video, as the playlist takes care of the sequencing, providing a continuous and uninterrupted viewing experience.
Go Live
Level of Permission (Roles): Available to Tenant, Super Admin, Admin, Content Manager and Live Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin, Content Manager and Live Manager users.
Overview
Live stream is a real-time video broadcast streamed over the internet and made available for users to
watch in real-time. It allows content creators to share live events, presentations, or any other type of real-
time content with an audience online. Live streams are transmitted and viewed as they happen, which
enables immediate interaction and engagement between the broadcaster and the audience.
The Go Live section is a dedicated area where administrators can manage and control live streaming
activities. It provides tools and functionalities to schedule and monitor live streams.
In this section, we will explore the following items:
• Live Event
• Studio
Overview
Live stream is a real-time video broadcast streamed over the internet and made available for users to watch in real-time. It allows content creators to share live events, presentations, or any other type of real-time content with an audience online. Live streams are transmitted and viewed as they happen, which enables immediate interaction and engagement between the broadcaster and the audience.
The Go Live section is a dedicated area where administrators can manage and control live streaming activities. It provides tools and functionalities to schedule and monitor live streams.
In this section, we will explore the following items:
• Live Event
• Studio
Video
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
Video content refers to the media content that is delivered and streamed to users through the platform.
Administrators have the ability to manage and organize video content within the platform: they can
upload, edit, categorize, and remove content from the application
Overview
Video content refers to the media content that is delivered and streamed to users through the platform. Administrators have the ability to manage and organize video content within the platform: they can upload, edit, categorize, and remove content from the application
Manage Content
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
The Manage Content section refers to a dedicated area where administrators can see and manage the
content within their platform's channel. It provides tools and functionalities to create, edit, organize, and
control various types of content available to users.
Overview
The Manage Content section refers to a dedicated area where administrators can see and manage the content within their platform's channel. It provides tools and functionalities to create, edit, organize, and control various types of content available to users.
Upload Center
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
This section refers to a place that allows administrators to upload and manage files or media assets within
a Channel. It provides a centralized location for handling the upload process.
Overview
This section refers to a place that allows administrators to upload and manage files or media assets within a Channel. It provides a centralized location for handling the upload process.
Video
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
Go to the top menu and select the Video section.
Image
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
This section refers to the place where administrators can manage and create image-based content within
a Channel. This section provides tools and functionalities to upload, edit, organize, and control image
posts.
There are two different views available: grid (default) or list. Administrators have the ability to filter Image
posts by:
• Categories: upon selecting a Category, a list of the image posts assigned to that specific category will
be displayed; and/or
• Featured Images: a list of "Featured" or "Non-featured" images.
Depending on the image post publishing settings, it will be displayed in one of the two available tabs:
• Published: a list of published (posted) image posts, ordered by published date (newest to oldest). These
image posts are available to users;
• Draft: a list of image posts that are in an unfinished or preliminary state and have not been published
yet. These image posts are not available to users.
Overview
This section refers to the place where administrators can manage and create image-based content within a Channel. This section provides tools and functionalities to upload, edit, organize, and control image posts.
There are two different views available: grid (default) or list. Administrators have the ability to filter Image posts by:
• Categories: upon selecting a Category, a list of the image posts assigned to that specific category will be displayed; and/or
• Featured Images: a list of "Featured" or "Non-featured" images.
Depending on the image post publishing settings, it will be displayed in one of the two available tabs:
• Published: a list of published (posted) image posts, ordered by published date (newest to oldest). These image posts are available to users;
• Draft: a list of image posts that are in an unfinished or preliminary state and have not been published yet. These image posts are not available to users.
Text
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
There are two different views available: grid (default) or list. Administrators have the ability to filter Text
posts by:
•
Categories: upon selecting a Category, a list of the text posts assigned to that specific category will be displayed; and/or
• Featured Text: a list of "Featured" or "Non-featured" text.
Depending on the text post publishing settings, it will be displayed in one of the two available tabs:
• Published: a list of published (posted) text posts, ordered by published date (newest to oldest). These
text posts are available to users;
• Draft: a list of text posts that are in an unfinished or preliminary state and have not been published yet.
These text posts are not available to users.
Overview
There are two different views available: grid (default) or list. Administrators have the ability to filter Text posts by:
•
Categories: upon selecting a Category, a list of the text posts assigned to that specific category will be displayed; and/or
• Featured Text: a list of "Featured" or "Non-featured" text.
Depending on the text post publishing settings, it will be displayed in one of the two available tabs:
• Published: a list of published (posted) text posts, ordered by published date (newest to oldest). These text posts are available to users;
• Draft: a list of text posts that are in an unfinished or preliminary state and have not been published yet. These text posts are not available to users.
Audio
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
The Audio section refers to a dedicated area where administrators can manage and control audio content
within a channel. This section provides functionalities to upload, organize and edit audio posts.
There are two different views available: grid (default) or list. Administrators have the ability to filter Audios by:
•
Categories: upon selecting a Category, a list of the audios assigned to that specific category will be
displayed; and/or
• Featured Audios: a list of "Featured" or "Non-featured" audios.
Depending on the audio post publishing settings, audios will be displayed in one of the two available tabs:
• Published: a list of published (posted) audio posts, ordered by published date (newest to oldest). These
audio posts are available to users;
• Draft: a list of audio posts that are in an unfinished or preliminary state and have not been published
yet. These audio posts are not available to users.
Overview
The Audio section refers to a dedicated area where administrators can manage and control audio content within a channel. This section provides functionalities to upload, organize and edit audio posts.
There are two different views available: grid (default) or list. Administrators have the ability to filter Audios by:
•
Categories: upon selecting a Category, a list of the audios assigned to that specific category will be displayed; and/or
• Featured Audios: a list of "Featured" or "Non-featured" audios.
Depending on the audio post publishing settings, audios will be displayed in one of the two available tabs:
• Published: a list of published (posted) audio posts, ordered by published date (newest to oldest). These audio posts are available to users;
• Draft: a list of audio posts that are in an unfinished or preliminary state and have not been published yet. These audio posts are not available to users.
Categories
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
This section refers to a dedicated area where administrators can manage and create categories for
organizing content within a Channel. Categories allow you to organize the Channel content with a great degree
of flexibility. For an increased flexibility, the system supports both Tags and Categories, however
they are not the same. The behavior of Tags and Categories is different. Even though both are taxonomies
(a grouping system) and similar to each other, Categories allow you to organize content in a broader way
compared to Tags.
Overview
This section refers to a dedicated area where administrators can manage and create categories for organizing content within a Channel. Categories allow you to organize the Channel content with a great degree of flexibility. For an increased flexibility, the system supports both Tags and Categories, however they are not the same. The behavior of Tags and Categories is different. Even though both are taxonomies (a grouping system) and similar to each other, Categories allow you to organize content in a broader way compared to Tags.
Tags
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
The Tags section refers to a dedicated area where administrators can manage and create tags for
organizing and categorizing content within a channel. Tags can be assigned to multiple posts and
categories, enabling cross-categorization of content.
While tags don't have the same level of structure and hierarchy as Categories, they are still effective tools
for organizing and categorizing content. By using tags, administrators can provide users with a flexible
and intuitive way to navigate and explore content within the channel.
Overview
The Tags section refers to a dedicated area where administrators can manage and create tags for organizing and categorizing content within a channel. Tags can be assigned to multiple posts and categories, enabling cross-categorization of content.
While tags don't have the same level of structure and hierarchy as Categories, they are still effective tools for organizing and categorizing content. By using tags, administrators can provide users with a flexible and intuitive way to navigate and explore content within the channel.
Moderations
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
The Moderation section refers to a dedicated area where administrators can manage and oversee
reported content within a channel. This section provides tools to review, moderate, and take appropriate
actions reported content (posts and comments).
Overview
The Moderation section refers to a dedicated area where administrators can manage and oversee reported content within a channel. This section provides tools to review, moderate, and take appropriate actions reported content (posts and comments).
People
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
The section displays a list of the registered users within the platform (Organization). The list includes
details such as usernames, email addresses, status, and registration dates.
Administrators have the ability to export the list of users in csv by clicking on the Export button.
The interface provides a search bar prominently displayed at the top, so users can enter usernames or
email addresses related to the user they are looking for.
• Avatar: user's profile image. If the user has not added a profile image, then an avatar with the first
letter of the user's email will be displayed.
• Key icon: identifies Administrator users.
• Username: user's username.
• Email: user's email address.
• Status: account status:
•Active: means the email has been verified and the account is active.
•Inactive: means the email has not been verified yet and the account is inactive.
• Join date: date of the account creation.
• Eye icon: displays detailed information about a specific user.
Overview
The section displays a list of the registered users within the platform (Organization). The list includes details such as usernames, email addresses, status, and registration dates.
Administrators have the ability to export the list of users in csv by clicking on the Export button.
The interface provides a search bar prominently displayed at the top, so users can enter usernames or email addresses related to the user they are looking for.
• Avatar: user's profile image. If the user has not added a profile image, then an avatar with the first
letter of the user's email will be displayed.
• Key icon: identifies Administrator users.
• Username: user's username.
• Email: user's email address.
• Status: account status:
•Active: means the email has been verified and the account is active.
•Inactive: means the email has not been verified yet and the account is inactive.
• Join date: date of the account creation.
• Eye icon: displays detailed information about a specific user.
Sales
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
The Sales section provides administrators with comprehensive tools and insights to monitor, analyze, and
manage the financial performance of the platform.
In this section, we will explore the following items:
• E-commerce platform
(You will be redirect you to the FanHero Payment (Inspire) platform)
• Orders
• Simplified Checkout
Overview
The Sales section provides administrators with comprehensive tools and insights to monitor, analyze, and manage the financial performance of the platform.
In this section, we will explore the following items:
• E-commerce platform
(You will be redirect you to the FanHero Payment (Inspire) platform)
• Orders
• Simplified Checkout
Orders
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
Order is the entity that manages access to paywall content. This section provides an overview of orders,
including order numbers, customer names, order status, and order totals. It gives administrators a quick
snapshot of the current order activity.
Overview
Order is the entity that manages access to paywall content. This section provides an overview of orders, including order numbers, customer names, order status, and order totals. It gives administrators a quick snapshot of the current order activity.
Simplified Checkout
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
This section provides tools to help you create a Simplified Checkout link. The Simplified Checkout is a
great tool to increase conversion and reduce cart abandonment, as it does not require the user to be
logged in to the platform, reducing friction when checking out.
It can be linked to or redirected easily from external pages such as websites, social media and landing
pages.
Overview
This section provides tools to help you create a Simplified Checkout link. The Simplified Checkout is a great tool to increase conversion and reduce cart abandonment, as it does not require the user to be logged in to the platform, reducing friction when checking out.
It can be linked to or redirected easily from external pages such as websites, social media and landing pages.
Analytics
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
The Analytics section refers to a dedicated area where administrators can access and analyze data related
to the usage, performance, and behavior of a channel. It provides tools to gather, process, and visualize
data to gain insights into various aspects of the platform.
In this section, we will explore the following items:
• Dashboard
• Sessions
• Videos
• Users
Overview
The Analytics section refers to a dedicated area where administrators can access and analyze data related to the usage, performance, and behavior of a channel. It provides tools to gather, process, and visualize data to gain insights into various aspects of the platform.
In this section, we will explore the following items:
• Dashboard
• Sessions
• Videos
• Users
Dashboard
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
The Dashboard is a centralized interface that consolidates important analytics information of a Channel.
In this section you have access to a summary of important metrics and statistics related to the platform's
performance (at a Channel level), providing a quick snapshot of the platform's health and performance at
a glance.
The dashboard contains graphs to present data in a visually appealing and easy-to-understand format to
help administrators analyze trends, patterns, and insights related to user activity, content performance,
and other relevant data points.
Overview
The Dashboard is a centralized interface that consolidates important analytics information of a Channel. In this section you have access to a summary of important metrics and statistics related to the platform's performance (at a Channel level), providing a quick snapshot of the platform's health and performance at a glance.
The dashboard contains graphs to present data in a visually appealing and easy-to-understand format to help administrators analyze trends, patterns, and insights related to user activity, content performance, and other relevant data points.
Sessions
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
This section provides an overview of session-related metrics, such as the total number of sessions, average
session duration, or average session per user. It gives administrators a quick snapshot of user
engagement and activity.
A session is a period of user engagement (activity) on a channel. It starts when a user first lands on the
channel and ends when no action is taken for 30 minutes. Sessions are an important metric used to
analyze user behavior and measure engagement.
Overview
This section provides an overview of session-related metrics, such as the total number of sessions, average session duration, or average session per user. It gives administrators a quick snapshot of user engagement and activity.
A session is a period of user engagement (activity) on a channel. It starts when a user first lands on the channel and ends when no action is taken for 30 minutes. Sessions are an important metric used to analyze user behavior and measure engagement.
Videos
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
This section refers to the collection and analysis of data related to the usage, performance, and
engagement of videos. It provides insights that can guide administrators in making data-driven decisions
to optimize video content, enhance user engagement, and achieve specific business goals.
Overview
This section refers to the collection and analysis of data related to the usage, performance, and engagement of videos. It provides insights that can guide administrators in making data-driven decisions to optimize video content, enhance user engagement, and achieve specific business goals.
Users
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
User analytics refers to the collection and analysis of data related to user behavior and interactions on
channel. It involves tracking and measuring metrics to gain insights into how users engage with the
platform.
Overview
User analytics refers to the collection and analysis of data related to user behavior and interactions on channel. It involves tracking and measuring metrics to gain insights into how users engage with the platform.
Marketing
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
The Marketing section refers to a dedicated area where administrators can manage and control
marketing-related activities of a Channel.
In this section, we will explore the following items:
• Push Notifications
Overview
The Marketing section refers to a dedicated area where administrators can manage and control marketing-related activities of a Channel.
In this section, we will explore the following items:
• Push Notifications
Push Notifications
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Analytics Specialist users.
Overview
In this section, administrators can send push notifications to users of the platform.
A list of all push notifications is displayed with status (Sent, Sending, Error), title and date.
Overview
In this section, administrators can send push notifications to users of the platform.
A list of all push notifications is displayed with status (Sent, Sending, Error), title and date.
Settings and Members
Level of Permission (Roles): Available to Tenant, Super Admin and Admin users.
Level of Permission (Roles):
Available to Tenant, Super Admin and Admin users.
Overview
This section refers to the configuration and controls available to administrators customize and manage
several aspects of the platform at a global level (Organization level) and at a Channel level. It provides
administrators with the flexibility to tailor the platform to their organization's specific requirements,
ensuring consistent branding and customization options.
Overview
This section refers to the configuration and controls available to administrators customize and manage several aspects of the platform at a global level (Organization level) and at a Channel level. It provides administrators with the flexibility to tailor the platform to their organization's specific requirements, ensuring consistent branding and customization options.
Channel Name & Description
Level of Permission (Roles): Available to Tenant, Super Admin and Admin users.
Level of Permission (Roles):
Available to Tenant, Super Admin and Admin users.
Overview
This section refers to the ability for administrators to customize their channel's name and description.
• Channel Name: the name of the Channel. It is a required field, max of 30 characters.
• Channel Description: the description of the Channel. It is a required field, max of 120 characters.
Overview
This section refers to the ability for administrators to customize their channel's name and description.
• Channel Name: the name of the Channel. It is a required field, max of 30 characters.
• Channel Description: the description of the Channel. It is a required field, max of 120 characters.
Channel Access
Level of Permission (Roles): Available to Tenant, Super Admin and Admin users.
Level of Permission (Roles):
Available to Tenant, Super Admin and Admin users.
Overview
This section refers to the ability for administrators to customize their channel's level of access.
Administrators can set access controls to determine who can view and interact with their channel, ensuring that the channel's content is only accessible to the intended audience.
•Default: this option is selected by default (unless a different level of access has been already selected). If
this option is selected, then the Channel will inherit the level of access of the Organization.

For example, if the Organization's level of access is "Public", then the Channel will also be Public.
•Public: selecting this option will make the Channel public. This means the Channel will be available to
anyone (regardless of registration, products/payments, etc.).
•Private: selection this option will make the Channel private. This means the Channel will be protected
by a password. Only people with the correct password will be able to access the Channel.

If this option is selected, then a password is required (min of 4 characters).
•Exclusive: selecting this option will make the Channel exclusive. This means the Channel will be
available to registered users (in other words, a registration is required in order to see the
Channel's content).
•Paywall: selecting this option will associate the Channel to a paywall. This means the Channel will be
available to users that have purchased the products assigned to the Channel.
If this option is selected, at least one product must be assigned to the paywall.
Overview
This section refers to the ability for administrators to customize their channel's level of access.
Administrators can set access controls to determine who can view and interact with their channel, ensuring that the channel's content is only accessible to the intended audience.
•Default: this option is selected by default (unless a different level of access has been already selected). If
this option is selected, then the Channel will inherit the level of access of the Organization.
For example, if the Organization's level of access is "Public", then the Channel will also be Public.
•Public: selecting this option will make the Channel public. This means the Channel will be available to anyone (regardless of registration, products/payments, etc.).
•Private: selection this option will make the Channel private. This means the Channel will be protected by a password. Only people with the correct password will be able to access the Channel.
If this option is selected, then a password is required (min of 4 characters).
•Exclusive: selecting this option will make the Channel exclusive. This means the Channel will be available to registered users (in other words, a registration is required in order to see the Channel's content).
•Paywall: selecting this option will associate the Channel to a paywall. This means the Channel will beavailable to users that have purchased the products assigned to the Channel.If this option is selected, at least one product must be assigned to the paywall.
Channel Geofence
Level of Permission (Roles): Available to Tenant, Super Admin and Admin users.
Level of Permission (Roles):
Available to Tenant, Super Admin and Admin users.
Overview
This section refers to the ability for administrators to define their channel's geofence settings.
Geofence settings enable access control to a channel based on the user's location. It can determine whether the channel is accessible to users within or outside the defined geofenced area. This allows administrators to restrict content availability based on regional licensing agreements or content distribution rights.
Administrators can define specific geographical boundaries or restrictions for accessing and viewing the Channel, by defining specific countries. Geofence settings rely on geolocation technology to determine a user's location, which utilizes IP addresses to identify the user's geographical position and compare it against the defined geofenced areas. When a user attempts to access a geofenced channel from an unauthorized location, the platform displays a message informing the user about the restriction.
Select "Include" (whitelist) and then the countries that will have access to the Channel or "Exclude" (blacklist) and then the countries that will not have access to the Channel.
Overview
This section refers to the ability for administrators to define their channel's geofence settings.
Geofence settings enable access control to a channel based on the user's location. It can determine whether the channel is accessible to users within or outside the defined geofenced area. This allows administrators to restrict content availability based on regional licensing agreements or content distribution rights.
Administrators can define specific geographical boundaries or restrictions for accessing and viewing the Channel, by defining specific countries. Geofence settings rely on geolocation technology to determine a user's location, which utilizes IP addresses to identify the user's geographical position and compare it against the defined geofenced areas. When a user attempts to access a geofenced channel from an unauthorized location, the platform displays a message informing the user about the restriction.
Select "Include" (whitelist) and then the countries that will have access to the Channel or "Exclude" (blacklist) and then the countries that will not have access to the Channel.
Channel Appearance
Level of Permission (Roles): Available to Tenant, Super Admin and Admin users.
Level of Permission (Roles):
Available to Tenant, Super Admin and Admin users.
Overview
This section refers to the customizing and personalizing of a Channel to reflect the branding and visual
identity. This allows each channel to have a unique look and feel within the platform while maintaining a
consistent user experience.
Overview
This section refers to the customizing and personalizing of a Channel to reflect the branding and visual identity. This allows each channel to have a unique look and feel within the platform while maintaining a consistent user experience.
Channel Settings
Level of Permission (Roles): Available to Tenant, Super Admin and Admin users.
Level of Permission (Roles):
Available to Tenant, Super Admin and Admin users.
Overview
This section refers to the ability for administrators to configure settings that affect the behavior and
functionality of their channel.
Overview
This section refers to the ability for administrators to configure settings that affect the behavior and functionality of their channel.
Channel Side Menu
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
The side menu customization provides administrators with flexibility to create a navigation structure that
suits the needs of their platform. By adding external links, access to external resources or websites can be
incorporated directly within the admin portal, making it convenient for users to access relevant information from a centralized location.
Overview
The side menu customization provides administrators with flexibility to create a navigation structure that suits the needs of their platform. By adding external links, access to external resources or websites can be incorporated directly within the admin portal, making it convenient for users to access relevant information from a centralized location.
Channel Home Screen
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
The Home Screen is the initial interface that users come across upon logging in to the platform or
accessing an Organization that is Public.
In this section, the Home Screen can be customized and branded according to the specific needs and
preferences of the Organization, including customizable lists of content that improve user engagement
and navigation, by presenting the most relevant information and features to the user in an easy-to-access
manner.
Overview
The Home Screen is the initial interface that users come across upon logging in to the platform or accessing an Organization that is Public.
In this section, the Home Screen can be customized and branded according to the specific needs and preferences of the Organization, including customizable lists of content that improve user engagement and navigation, by presenting the most relevant information and features to the user in an easy-to-access manner.
Channel Live Screen
Level of Permission (Roles): Available to Tenant, Super Admin, Admin and Content Manager users.
Level of Permission (Roles):
Available to Tenant, Super Admin, Admin and Content Manager users.
Overview
The Live screen is the section of platform that allows users to view live video content, playing a crucial role
in facilitating real-time communication and engagement, letting users to connect and participate in live
events remotely.
In this section, the Live Screen can be customized, empowering administrators to tailor the interface to
their specific preferences. It offers flexibility and control over the visual and interactive elements, ensuring
a consistent and engaging experience for users.
Overview
The Live screen is the section of platform that allows users to view live video content, playing a crucial role in facilitating real-time communication and engagement, letting users to connect and participate in live events remotely.
In this section, the Live Screen can be customized, empowering administrators to tailor the interface to their specific preferences. It offers flexibility and control over the visual and interactive elements, ensuring a consistent and engaging experience for users.
Platform Theme
Level of Permission (Roles): Available to Tenant and Super Admin users.
Level of Permission (Roles):
Available to Tenant and Super Admin users.
Overview
In this section, you can choose your Platform theme. Opt for the Community theme if your platform
emphasizes a feed-like focus. Alternatively, select the VideoFlix theme if your platform aligns more closely
with an OTT-style experience.
Overview
In this section, you can choose your Platform theme. Opt for the Community theme if your platform emphasizes a feed-like focus. Alternatively, select the VideoFlix theme if your platform aligns more closely with an OTT-style experience.
Platform Access
Level of Permission (Roles): Available to Tenant and Super Admin users.
Level of Permission (Roles):
Available to Tenant and Super Admin users.
Overview
In this section, you can find configure the level of access of your Platform.
purchased the product associated with it can have access to the Platform's content.
Overview
In this section, you can find configure the level of access of your Platform.
Platform Language
Level of Permission (Roles): Available to Tenant and Super Admin users.
Level of Permission (Roles):
Available to Tenant and Super Admin users.
Overview
In this section, you can specify the default language for the Platform. The available options are: are:
Overview
In this section, you can find configure the level of access of your Platform.
Platform Sign Up
Level of Permission (Roles): Available to Tenant and Super Admin users.
Level of Permission (Roles):
Available to Tenant and Super Admin users.
Overview
In this section, administrators can specify whether users will have the option to create a new account
using social media platforms like Google and Facebook. Enabling social media sign-up can boost user
registration rates.
Overview
In this section, administrators can specify whether users will have the option to create a new account using social media platforms like Google and Facebook. Enabling social media sign-up can boost user registration rates.
Platform Appearance
Level of Permission (Roles): Available to Tenant and Super Admin users.
Level of Permission (Roles):
Available to Tenant and Super Admin users.
Overview
This section includes options to customize the platform's branding to reflect the organization's visual
identity. Admins can upload the organization's logo, icon, login image, favicon, define the color scheme
and default theme.
Overview
This section includes options to customize the platform's branding to reflect the organization's visual identity. Admins can upload the organization's logo, icon, login image, favicon, define the color scheme and default theme.
Email Template
Level of Permission (Roles): Available to Tenant and Super Admin users.
Level of Permission (Roles):
Available to Tenant and Super Admin users.
Overview
In this section, Admin users can customize email templates that will be used for different types of
automated emails sent by the system, such as the confirmation email and the password reset emails.
Note: If an email template is not customized for your Platform, then a default template will be used.
Overview
In this section, Admin users can customize email templates that will be used for different types of automated emails sent by the system, such as the confirmation email and the password reset emails.
Note: If an email template is not customized for your Platform, then a default template will be used.
Navbar Layout
Level of Permission (Roles):
Available to Tenant and Super Admin users.
Level of Permission (Roles): Available to Tenant and Super Admin users.
Overview
The navigation bar (navbar) is a key component of the platform as it provides navigation and access to
specific pages of the platform.
Overview
The navigation bar (navbar) is a key component of the platform as it provides navigation and access to specific pages of the platform.
Manage Channels
Level of Permission (Roles):
Available to Tenant, Super Admin and Admin users.
Level of Permission (Roles): Available to Tenant, Super Admin and Admin users.
Overview
The section provides a list of the available channels within the platform. Clicking on the edit icon will
take the user to the Name & Description screen of that specific channel.
Clicking on the trash icon will display a pop up asking the user to confirm the action.
Overview
The section provides a list of the available channels within the platform. Clicking on the edit icon will take the user to the Name & Description screen of that specific channel.
Clicking on the trash icon will display a pop up asking the user to confirm the action.
Team Members
Level of Permission (Roles):
Available to Tenant, Super Admin and Admin users.
Level of Permission (Roles): Available to Tenant, Super Admin and Admin users.
Overview
The team members section contains the details and information of the administrative users of the
Platform. It is a dedicated area where administrators can view, add, edit, and remove team members
and their associated roles.
This section displays a list of administrative users with avatar, email, role, and action buttons: edit and
delete. There is a search at the top of the screen that helps you to look for a specific Team Member.
Overview
The team members section contains the details and information of the administrative users of the Platform. It is a dedicated area where administrators can view, add, edit, and remove team members and their associated roles.
This section displays a list of administrative users with avatar, email, role, and action buttons: edit and delete. There is a search at the top of the screen that helps you to look for a specific Team Member.
- General Community
- People
- Sales
- Marketing
- Analytics
-
Settings and
Members
Cover Image
Overview
A great cover image should match the vibe of your channel, spark some feelings, and encourage followers to dive into your content, creating an inviting atmosphere for what they can look forward to!
Overview
A great cover image should match the vibe of your channel, spark some feelings, and encourage followers to dive into your content, creating an inviting atmosphere for what they can look forward to!
Go live
Overview
Live stream is a real-time video broadcast streamed over the internet and made available for users to watch in real-time. It allows content creators to share live events, presentations, or any other type of real-time content with an audience online. Live streams are transmitted and viewed as they happen, which enables immediate interaction and engagement between the broadcaster and the audience.
The Go Live section is a dedicated area where administrators can manage and control live streaming
activities. It provides tools and functionalities to schedule and monitor live streams.
In this section, we will explore the following items:
• Live Event
• Studio
Overview
Live stream is a real-time video broadcast streamed over the internet and made available for users to watch in real-time. It allows content creators to share live events, presentations, or any other type of real-time content with an audience online. Live streams are transmitted and viewed as they happen, which enables immediate interaction and engagement between the broadcaster and the audience.
The Go Live section is a dedicated area where administrators can manage and control live streaming activities. It provides tools and functionalities to schedule and monitor live streams.
In this section, we will explore the following items:
• Live Event
• Studio
Manage Content
Overview
The Manage Content section refers to a dedicated area where administrators can see and manage the content within their platform's channel. It provides tools and functionalities to create, edit, organize, and control various types of content available to users.
Overview
The Manage Content section refers to a dedicated area where administrators can see and manage the content within their platform's channel. It provides tools and functionalities to create, edit, organize, and control various types of content available to users.
Need more guidance?
Upload Center
Overview
This section refers to a place that allows administrators to upload and manage files or media assets within a Channel. It provides a centralized location for handling the upload process.
Overview
This section refers to a place that allows administrators to upload and manage files or media assets within a Channel. It provides a centralized location for handling the upload process.
Need more guidance?
Video
Overview
Video content refers to the media content that is delivered and streamed to users through the platform. Administrators have the ability to manage and organize video content within the platform: they can upload, edit, categorize, and remove content from the application
Overview
Video content refers to the media content that is delivered and streamed to users through the platform. Administrators have the ability to manage and organize video content within the platform: they can upload, edit, categorize, and remove content from the application
Image
Overview
This section refers to the place where administrators can manage and create image-based content within a Channel. This section provides tools and functionalities to upload, edit, organize, and control image posts.
There are two different views available: grid (default) or list. Administrators have the ability to filter Image posts by:
• Categories: upon selecting a Category, a list of the image posts assigned to that specific category will be displayed; and/or
• Featured Images: a list of "Featured" or "Non-featured" images.
Depending on the image post publishing settings, it will be displayed in one of the two available tabs:
• Published: a list of published (posted) image posts, ordered by published date (newest to oldest). These image posts are available to users;
• Draft: a list of image posts that are in an unfinished or preliminary state and have not been published yet. These image posts are not available to users.
Overview
This section refers to the place where administrators can manage and create image-based content within a Channel. This section provides tools and functionalities to upload, edit, organize, and control image posts.
There are two different views available: grid (default) or list. Administrators have the ability to filter Image posts by:
• Categories: upon selecting a Category, a list of the image posts assigned to that specific category will be displayed; and/or
• Featured Images: a list of "Featured" or "Non-featured" images.
Depending on the image post publishing settings, it will be displayed in one of the two available tabs:
• Published: a list of published (posted) image posts, ordered by published date (newest to oldest). These image posts are available to users;
• Draft: a list of image posts that are in an unfinished or preliminary state and have not been published yet. These image posts are not available to users.
Text
Overview
There are two different views available: grid (default) or list. Administrators have the ability to filter Text posts by:
•
Categories: upon selecting a Category, a list of the text posts assigned to that specific category will be displayed; and/or
• Featured Text: a list of "Featured" or "Non-featured" text.
Depending on the text post publishing settings, it will be displayed in one of the two available tabs:
• Published: a list of published (posted) text posts, ordered by published date (newest to oldest). These text posts are available to users;
• Draft: a list of text posts that are in an unfinished or preliminary state and have not been published yet. These text posts are not available to users.
Overview
There are two different views available: grid (default) or list. Administrators have the ability to filter Text posts by:
•
Categories: upon selecting a Category, a list of the text posts assigned to that specific category will be displayed; and/or
• Featured Text: a list of "Featured" or "Non-featured" text.
Depending on the text post publishing settings, it will be displayed in one of the two available tabs:
• Published: a list of published (posted) text posts, ordered by published date (newest to oldest). These text posts are available to users;
• Draft: a list of text posts that are in an unfinished or preliminary state and have not been published yet. These text posts are not available to users.
Audio
Overview
The Audio section refers to a dedicated area where administrators can manage and control audio content within a channel. This section provides functionalities to upload, organize and edit audio posts.
There are two different views available: grid (default) or list. Administrators have the ability to filter Audios by:
•
Categories: upon selecting a Category, a list of the audios assigned to that specific category will be displayed; and/or
• Featured Audios: a list of "Featured" or "Non-featured" audios.
Depending on the audio post publishing settings, audios will be displayed in one of the two available tabs:
• Published: a list of published (posted) audio posts, ordered by published date (newest to oldest). These audio posts are available to users;
• Draft: a list of audio posts that are in an unfinished or preliminary state and have not been published yet. These audio posts are not available to users.
Overview
The Audio section refers to a dedicated area where administrators can manage and control audio content within a channel. This section provides functionalities to upload, organize and edit audio posts.
There are two different views available: grid (default) or list. Administrators have the ability to filter Audios by:
•
Categories: upon selecting a Category, a list of the audios assigned to that specific category will be displayed; and/or
• Featured Audios: a list of "Featured" or "Non-featured" audios.
Depending on the audio post publishing settings, audios will be displayed in one of the two available tabs:
• Published: a list of published (posted) audio posts, ordered by published date (newest to oldest). These audio posts are available to users;
• Draft: a list of audio posts that are in an unfinished or preliminary state and have not been published yet. These audio posts are not available to users.
Categories
Overview
This section refers to a dedicated area where administrators can manage and create categories for organizing content within a Channel. Categories allow you to organize the Channel content with a great degree of flexibility. For an increased flexibility, the system supports both Tags and Categories, however they are not the same. The behavior of Tags and Categories is different. Even though both are taxonomies (a grouping system) and similar to each other, Categories allow you to organize content in a broader way compared to Tags.
Overview
This section refers to a dedicated area where administrators can manage and create categories for organizing content within a Channel. Categories allow you to organize the Channel content with a great degree of flexibility. For an increased flexibility, the system supports both Tags and Categories, however they are not the same. The behavior of Tags and Categories is different. Even though both are taxonomies (a grouping system) and similar to each other, Categories allow you to organize content in a broader way compared to Tags.
Tags
Overview
The Tags section refers to a dedicated area where administrators can manage and create tags for organizing and categorizing content within a channel. Tags can be assigned to multiple posts and categories, enabling cross-categorization of content.
While tags don't have the same level of structure and hierarchy as Categories, they are still effective tools for organizing and categorizing content. By using tags, administrators can provide users with a flexible and intuitive way to navigate and explore content within the channel.
Overview
The Tags section refers to a dedicated area where administrators can manage and create tags for organizing and categorizing content within a channel. Tags can be assigned to multiple posts and categories, enabling cross-categorization of content.
While tags don't have the same level of structure and hierarchy as Categories, they are still effective tools for organizing and categorizing content. By using tags, administrators can provide users with a flexible and intuitive way to navigate and explore content within the channel.
Moderations
Overview
The Moderation section refers to a dedicated area where administrators can manage and oversee reported content within a channel. This section provides tools to review, moderate, and take appropriate actions reported content (posts and comments).
Overview
The Moderation section refers to a dedicated area where administrators can manage and oversee reported content within a channel. This section provides tools to review, moderate, and take appropriate actions reported content (posts and comments).
Need more guidance?
People
Overview
The section displays a list of the registered users within the platform (Organization). The list includes details such as usernames, email addresses, status, and registration dates.
Administrators have the ability to export the list of users in csv by clicking on the Export button.
The interface provides a search bar prominently displayed at the top, so users can enter usernames or email addresses related to the user they are looking for.
• Avatar: user's profile image. If the user has not added a profile image, then an avatar with the first
letter of the user's email will be displayed.
• Key icon: identifies Administrator users.
• Username: user's username.
• Email: user's email address.
• Status: account status:
•Active: means the email has been verified and the account is active.
•Inactive: means the email has not been verified yet and the account is inactive.
• Join date: date of the account creation.
• Eye icon: displays detailed information about a specific user.
Overview
The section displays a list of the registered users within the platform (Organization). The list includes details such as usernames, email addresses, status, and registration dates.
Administrators have the ability to export the list of users in csv by clicking on the Export button.
The interface provides a search bar prominently displayed at the top, so users can enter usernames or email addresses related to the user they are looking for.
• Avatar: user's profile image. If the user has not added a profile image, then an avatar with the first
letter of the user's email will be displayed.
• Key icon: identifies Administrator users.
• Username: user's username.
• Email: user's email address.
• Status: account status:
•Active: means the email has been verified and the account is active.
•Inactive: means the email has not been verified yet and the account is inactive.
• Join date: date of the account creation.
• Eye icon: displays detailed information about a specific user.
Need more guidance?
Sales
Overview
The Sales section provides administrators with comprehensive tools and insights to monitor, analyze, and manage the financial performance of the platform.
In this section, we will explore the following items:
• E-commerce platform
(You will be redirect you to the FanHero Payment (Inspire) platform)
• Orders
• Simplified Checkout
Overview
The Sales section provides administrators with comprehensive tools and insights to monitor, analyze, and manage the financial performance of the platform.
In this section, we will explore the following items:
• E-commerce platform
(You will be redirect you to the FanHero Payment (Inspire) platform)
• Orders
• Simplified Checkout
Orders
Overview
Order is the entity that manages access to paywall content. This section provides an overview of orders, including order numbers, customer names, order status, and order totals. It gives administrators a quick snapshot of the current order activity.
Overview
Order is the entity that manages access to paywall content. This section provides an overview of orders, including order numbers, customer names, order status, and order totals. It gives administrators a quick snapshot of the current order activity.
Need more guidance?
Simplified Checkout
Overview
This section provides tools to help you create a Simplified Checkout link. The Simplified Checkout is a great tool to increase conversion and reduce cart abandonment, as it does not require the user to be logged in to the platform, reducing friction when checking out.
It can be linked to or redirected easily from external pages such as websites, social media and landing pages.
Overview
This section provides tools to help you create a Simplified Checkout link. The Simplified Checkout is a great tool to increase conversion and reduce cart abandonment, as it does not require the user to be logged in to the platform, reducing friction when checking out.
It can be linked to or redirected easily from external pages such as websites, social media and landing pages.
Need more guidance?
Marketing
Overview
The Marketing section refers to a dedicated area where administrators can manage and control marketing-related activities of a Channel.
In this section, we will explore the following items:
• Push Notifications
Overview
The Marketing section refers to a dedicated area where administrators can manage and control marketing-related activities of a Channel.
In this section, we will explore the following items:
• Push Notifications
Push Notifications
Overview
In this section, administrators can send push notifications to users of the platform.
A list of all push notifications is displayed with status (Sent, Sending, Error), title and date.
Overview
In this section, administrators can send push notifications to users of the platform.
A list of all push notifications is displayed with status (Sent, Sending, Error), title and date.
Analytics
Overview
The Analytics section refers to a dedicated area where administrators can access and analyze data related to the usage, performance, and behavior of a channel. It provides tools to gather, process, and visualize data to gain insights into various aspects of the platform.
In this section, we will explore the following items:
• Dashboard
• Sessions
• Videos
• Users
Overview
The Analytics section refers to a dedicated area where administrators can access and analyze data related to the usage, performance, and behavior of a channel. It provides tools to gather, process, and visualize data to gain insights into various aspects of the platform.
In this section, we will explore the following items:
• Dashboard
• Sessions
• Videos
• Users
Dashboard
Overview
The Dashboard is a centralized interface that consolidates important analytics information of a Channel. In this section you have access to a summary of important metrics and statistics related to the platform's performance (at a Channel level), providing a quick snapshot of the platform's health and performance at a glance.
The dashboard contains graphs to present data in a visually appealing and easy-to-understand format to help administrators analyze trends, patterns, and insights related to user activity, content performance, and other relevant data points.
Overview
The Dashboard is a centralized interface that consolidates important analytics information of a Channel. In this section you have access to a summary of important metrics and statistics related to the platform's performance (at a Channel level), providing a quick snapshot of the platform's health and performance at a glance.
The dashboard contains graphs to present data in a visually appealing and easy-to-understand format to help administrators analyze trends, patterns, and insights related to user activity, content performance, and other relevant data points.
Sessions
Overview
This section provides an overview of session-related metrics, such as the total number of sessions, average session duration, or average session per user. It gives administrators a quick snapshot of user engagement and activity.
A session is a period of user engagement (activity) on a channel. It starts when a user first lands on the channel and ends when no action is taken for 30 minutes. Sessions are an important metric used to analyze user behavior and measure engagement.
Overview
This section provides an overview of session-related metrics, such as the total number of sessions, average session duration, or average session per user. It gives administrators a quick snapshot of user engagement and activity.
A session is a period of user engagement (activity) on a channel. It starts when a user first lands on the channel and ends when no action is taken for 30 minutes. Sessions are an important metric used to analyze user behavior and measure engagement.
Videos
Overview
This section refers to the collection and analysis of data related to the usage, performance, and engagement of videos. It provides insights that can guide administrators in making data-driven decisions to optimize video content, enhance user engagement, and achieve specific business goals.
Overview
This section refers to the collection and analysis of data related to the usage, performance, and engagement of videos. It provides insights that can guide administrators in making data-driven decisions to optimize video content, enhance user engagement, and achieve specific business goals.
Users
Overview
User analytics refers to the collection and analysis of data related to user behavior and interactions on channel. It involves tracking and measuring metrics to gain insights into how users engage with the platform.
Overview
User analytics refers to the collection and analysis of data related to user behavior and interactions on channel. It involves tracking and measuring metrics to gain insights into how users engage with the platform.
Settings and Members
Overview
This section refers to the configuration and controls available to administrators customize and manage several aspects of the platform at a global level (Organization level) and at a Channel level. It provides administrators with the flexibility to tailor the platform to their organization's specific requirements, ensuring consistent branding and customization options.
Overview
This section refers to the configuration and controls available to administrators customize and manage several aspects of the platform at a global level (Organization level) and at a Channel level. It provides administrators with the flexibility to tailor the platform to their organization's specific requirements, ensuring consistent branding and customization options.
Channel Name & Description
Overview
This section refers to the ability for administrators to customize their channel's name and description.
• Channel Name: the name of the Channel. It is a required field, max of 30 characters.
• Channel Description: the description of the Channel. It is a required field, max of 120 characters.
Overview
This section refers to the ability for administrators to customize their channel's name and description.
• Channel Name: the name of the Channel. It is a required field, max of 30 characters.
• Channel Description: the description of the Channel. It is a required field, max of 120 characters.
Channel Access
Overview
This section refers to the ability for administrators to customize their channel's level of access.
Administrators can set access controls to determine who can view and interact with their channel, ensuring that the channel's content is only accessible to the intended audience.
•Default: this option is selected by default (unless a different level of access has been already selected). If
this option is selected, then the Channel will inherit the level of access of the Organization.
For example, if the Organization's level of access is "Public", then the Channel will also be Public.
•Public: selecting this option will make the Channel public. This means the Channel will be available to anyone (regardless of registration, products/payments, etc.).
•Private: selection this option will make the Channel private. This means the Channel will be protected by a password. Only people with the correct password will be able to access the Channel.
If this option is selected, then a password is required (min of 4 characters).
•Exclusive: selecting this option will make the Channel exclusive. This means the Channel will be available to registered users (in other words, a registration is required in order to see the Channel's content).
•Paywall: selecting this option will associate the Channel to a paywall. This means the Channel will beavailable to users that have purchased the products assigned to the Channel.If this option is selected, at least one product must be assigned to the paywall.
Overview
This section refers to the ability for administrators to customize their channel's level of access.
Administrators can set access controls to determine who can view and interact with their channel, ensuring that the channel's content is only accessible to the intended audience.
•Default: this option is selected by default (unless a different level of access has been already selected). If
this option is selected, then the Channel will inherit the level of access of the Organization.
For example, if the Organization's level of access is "Public", then the Channel will also be Public.
•Public: selecting this option will make the Channel public. This means the Channel will be available to anyone (regardless of registration, products/payments, etc.).
•Private: selection this option will make the Channel private. This means the Channel will be protected by a password. Only people with the correct password will be able to access the Channel.
If this option is selected, then a password is required (min of 4 characters).
•Exclusive: selecting this option will make the Channel exclusive. This means the Channel will be available to registered users (in other words, a registration is required in order to see the Channel's content).
•Paywall: selecting this option will associate the Channel to a paywall. This means the Channel will beavailable to users that have purchased the products assigned to the Channel.If this option is selected, at least one product must be assigned to the paywall.
Channel Geofence
Overview
This section refers to the ability for administrators to define their channel's geofence settings.
Geofence settings enable access control to a channel based on the user's location. It can determine whether the channel is accessible to users within or outside the defined geofenced area. This allows administrators to restrict content availability based on regional licensing agreements or content distribution rights.
Administrators can define specific geographical boundaries or restrictions for accessing and viewing the Channel, by defining specific countries. Geofence settings rely on geolocation technology to determine a user's location, which utilizes IP addresses to identify the user's geographical position and compare it against the defined geofenced areas. When a user attempts to access a geofenced channel from an unauthorized location, the platform displays a message informing the user about the restriction.
Select "Include" (whitelist) and then the countries that will have access to the Channel or "Exclude" (blacklist) and then the countries that will not have access to the Channel.
Overview
This section refers to the ability for administrators to define their channel's geofence settings.
Geofence settings enable access control to a channel based on the user's location. It can determine whether the channel is accessible to users within or outside the defined geofenced area. This allows administrators to restrict content availability based on regional licensing agreements or content distribution rights.
Administrators can define specific geographical boundaries or restrictions for accessing and viewing the Channel, by defining specific countries. Geofence settings rely on geolocation technology to determine a user's location, which utilizes IP addresses to identify the user's geographical position and compare it against the defined geofenced areas. When a user attempts to access a geofenced channel from an unauthorized location, the platform displays a message informing the user about the restriction.
Select "Include" (whitelist) and then the countries that will have access to the Channel or "Exclude" (blacklist) and then the countries that will not have access to the Channel.
Channel Appearance
Overview
This section refers to the customizing and personalizing of a Channel to reflect the branding and visual identity. This allows each channel to have a unique look and feel within the platform while maintaining a consistent user experience.
Overview
This section refers to the customizing and personalizing of a Channel to reflect the branding and visual identity. This allows each channel to have a unique look and feel within the platform while maintaining a consistent user experience.
Channel Settings
Overview
This section refers to the ability for administrators to configure settings that affect the behavior and functionality of their channel.
Overview
This section refers to the ability for administrators to configure settings that affect the behavior and functionality of their channel.
Channel Side Menu
Overview
The side menu customization provides administrators with flexibility to create a navigation structure that suits the needs of their platform. By adding external links, access to external resources or websites can be incorporated directly within the admin portal, making it convenient for users to access relevant information from a centralized location.
Overview
The side menu customization provides administrators with flexibility to create a navigation structure that suits the needs of their platform. By adding external links, access to external resources or websites can be incorporated directly within the admin portal, making it convenient for users to access relevant information from a centralized location.
Channel Home Screen
Overview
The Home Screen is the initial interface that users come across upon logging in to the platform or accessing an Organization that is Public.
In this section, the Home Screen can be customized and branded according to the specific needs and preferences of the Organization, including customizable lists of content that improve user engagement and navigation, by presenting the most relevant information and features to the user in an easy-to-access manner.
Overview
The Home Screen is the initial interface that users come across upon logging in to the platform or accessing an Organization that is Public.
In this section, the Home Screen can be customized and branded according to the specific needs and preferences of the Organization, including customizable lists of content that improve user engagement and navigation, by presenting the most relevant information and features to the user in an easy-to-access manner.
Channel Live Screen
Overview
The Live screen is the section of platform that allows users to view live video content, playing a crucial role in facilitating real-time communication and engagement, letting users to connect and participate in live events remotely.
In this section, the Live Screen can be customized, empowering administrators to tailor the interface to their specific preferences. It offers flexibility and control over the visual and interactive elements, ensuring a consistent and engaging experience for users.
Overview
The Live screen is the section of platform that allows users to view live video content, playing a crucial role in facilitating real-time communication and engagement, letting users to connect and participate in live events remotely.
In this section, the Live Screen can be customized, empowering administrators to tailor the interface to their specific preferences. It offers flexibility and control over the visual and interactive elements, ensuring a consistent and engaging experience for users.
Platform Theme
Overview
In this section, you can choose your Platform theme. Opt for the Community theme if your platform emphasizes a feed-like focus. Alternatively, select the VideoFlix theme if your platform aligns more closely with an OTT-style experience.
Overview
In this section, you can choose your Platform theme. Opt for the Community theme if your platform emphasizes a feed-like focus. Alternatively, select the VideoFlix theme if your platform aligns more closely with an OTT-style experience.
Platform Access
Overview
In this section, you can find configure the level of access of your Platform.
Overview
In this section, you can find configure the level of access of your Platform.
Platform Language
Overview
In this section, you can specify the default language for the Platform. The available options are:
Overview
In this section, you can specify the default language for the Platform. The available options are:
Platform Sign Up
Overview
In this section, administrators can specify whether users will have the option to create a new account using social media platforms like Google and Facebook. Enabling social media sign-up can boost user registration rates.
Overview
In this section, administrators can specify whether users will have the option to create a new account using social media platforms like Google and Facebook. Enabling social media sign-up can boost user registration rates.
Platform Appearance
Overview
This section includes options to customize the platform's branding to reflect the organization's visual identity. Admins can upload the organization's logo, icon, login image, favicon, define the color scheme and default theme.
Overview
This section includes options to customize the platform's branding to reflect the organization's visual identity. Admins can upload the organization's logo, icon, login image, favicon, define the color scheme and default theme.
Email Template
Overview
In this section, Admin users can customize email templates that will be used for different types of automated emails sent by the system, such as the confirmation email and the password reset emails.
Note: If an email template is not customized for your Platform, then a default template will be used.
Overview
In this section, Admin users can customize email templates that will be used for different types of automated emails sent by the system, such as the confirmation email and the password reset emails.
Note: If an email template is not customized for your Platform, then a default template will be used.
Navbar Layout
Overview
The navigation bar (navbar) is a key component of the platform as it provides navigation and access to specific pages of the platform.
Overview
The navigation bar (navbar) is a key component of the platform as it provides navigation and access to specific pages of the platform.
Manage Channels
Overview
The section provides a list of the available channels within the platform. Clicking on the edit icon will take the user to the Name & Description screen of that specific channel.
Clicking on the trash icon will display a pop up asking the user to confirm the action.
Overview
The section provides a list of the available channels within the platform. Clicking on the edit icon will take the user to the Name & Description screen of that specific channel.
Clicking on the trash icon will display a pop up asking the user to confirm the action.
Team Members
Overview
The team members section contains the details and information of the administrative users of the
Platform. It is a dedicated area where administrators can view, add, edit, and remove team members
and their associated roles.
This section displays a list of administrative users with avatar, email, role, and action buttons: edit and
delete. There is a search at the top of the screen that helps you to look for a specific Team Member.
Overview
The team members section contains the details and information of the administrative users of the Platform. It is a dedicated area where administrators can view, add, edit, and remove team members and their associated roles.
This section displays a list of administrative users with avatar, email, role, and action buttons: edit and delete. There is a search at the top of the screen that helps you to look for a specific Team Member.
